Shipping policy

Shipping Policy

At Jacket London, we aim to make the delivery of your order simple, reliable and transparent.

This Shipping Policy explains where we deliver, our estimated delivery times and what to do if there is a problem with your parcel.

Delivery Area

We currently deliver to addresses throughout the United Kingdom.

Please ensure that your delivery address is complete and accurate before placing your order.

Free UK Delivery

We offer free standard delivery on all UK orders.

There is no minimum order value required to qualify for free standard delivery unless otherwise stated during a specific promotion.

Any optional premium or expedited delivery service, if available, will be displayed with its applicable cost during checkout.

Estimated Delivery Time

Standard delivery typically takes:

5–8 working days after dispatch

Working days are Monday to Friday, excluding UK bank holidays.

Delivery times are estimates and may occasionally be affected by:

  • Public holidays or particularly busy periods;

  • Severe weather;

  • Courier or postal-service disruption;

  • Incomplete or inaccurate delivery information;

  • Other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Order Processing

Orders are prepared for dispatch after payment and order details have been successfully verified.

Orders placed during weekends or UK bank holidays may begin processing on the following working day.

Once your order has been dispatched, you will receive a dispatch-confirmation email. Where available, this email will include your tracking information.

Tracking Your Order

When tracking is available, we will send the tracking number and relevant tracking link to the email address used during checkout.

Please allow a short period after receiving the dispatch email for tracking information to become active.

If you have not received tracking information or believe there is a problem with the tracking status, contact contact@jacketlondon.store with your order number.

Multiple Parcels

If an order contains multiple products, the products may occasionally be dispatched separately by our fulfilment partners.

You may therefore receive more than one parcel or tracking number for the same order. You will not be charged additional standard delivery fees when an order is divided into multiple parcels.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us immediately at contact@jacketlondon.store. We will try to correct the address before dispatch, but changes cannot be guaranteed once processing has begun.

If a parcel cannot be delivered because the address provided was incomplete or incorrect, we will contact you when the parcel is returned or when the delivery provider supplies further information.

Reasonable redelivery costs caused by an incorrect address may be charged where permitted by law.

Failed Delivery or Uncollected Parcels

The delivery provider may leave instructions or arrange another delivery attempt if nobody is available to receive the parcel.

It is the customer’s responsibility to follow the tracking information and collect the parcel within any timeframe specified by the delivery provider.

If a parcel is returned because it was refused or not collected, contact us to discuss redelivery or a refund. Reasonable return or redelivery costs may be deducted where permitted by law.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please:

  1. Check the tracking information provided;

  2. Check whether the delivery provider has left a notification;

  3. Confirm that the delivery address on your order is correct;

  4. Contact us at contact@jacketlondon.store.

We will investigate the shipment with the relevant delivery or fulfilment provider.

An order will not necessarily be considered lost immediately after the estimated delivery date. Delivery providers may require an investigation period before confirming that a parcel is lost.

This does not affect your legal rights if your order is not delivered within an agreed timeframe or within the period required by applicable law.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

  • Check around the delivery location;

  • Ask other members of your household;

  • Check with neighbours or building reception staff;

  • Review any delivery photograph or note;

  • Contact the delivery provider where appropriate.

If the parcel still cannot be located, contact us promptly at contact@jacketlondon.store. We will review the available tracking information and investigate the delivery.

A tracking status alone will not prevent us from reasonably investigating a genuine report of non-delivery.

Lost or Damaged Parcels

Jacket London remains responsible for your order until it is delivered into your physical possession or received by another person you have identified to accept it.

If a parcel is confirmed as lost before delivery, we will offer an appropriate replacement or refund.

If your parcel arrives visibly damaged, take photographs of the packaging and products and contact us as soon as reasonably possible. Please include your order number and a description of the issue.

Further information about damaged or faulty products is available in our Return and Refund Policy.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.

If the order has already been dispatched, you may request a return after delivery in accordance with our Return and Refund Policy and your statutory cancellation rights.

Responsibility During Delivery

We remain responsible for the products until they are delivered to you or to another person identified by you to receive them.

This does not apply where you independently arrange for delivery by a carrier that was not offered by us.

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer law.

Contact Us

If you have questions about shipping or need assistance with an order, contact:

Jacket London
Email: contact@jacketlondon.store
Correspondence address: 86–90 Paul Street, London, United Kingdom, EC2A 4NE

Please include your full name and order number so we can assist you more efficiently.